Hi Barbara, I'm pleased you had a good visit last Wednesday. I'm sorry that you felt the response we gave wasn't adequate, we do take all visitor reports of wildlife in difficulty seriously, and apologies if I gave the impression that I thought it wasn't my job. I think I said at the time that we'd go down and have a look, which my colleague David did first thing on Thursday morning. He saw no sign of the swan, so we assume that it managed to get itself unstuck. We will keep an eye out for it though.
If it had still been there, then we would have contacted either PACT animal sanctuary or the RSPCA and asked them to come and pick it up. Unfortunately, we have neither the experience or facilities to look after sick or injured wildlife, which is why we'd call the organisations who do.
Best wishes, Katherine (Warden)