I recently uninstalled Ad Aware 9 . Then I tried to re install it from my Download folder.
The install wizard came up and competed to the final screen which gives a FINISH button . The close X was greyed out.
A message came up telling me the installation had failed.
I tried to close the wizard clicking FINISH since I couldn't close it with the close X
When I clicked on FINISH a message came up saying ''The email address you entered is not valid'' . I don't remember entering an email address actually !!
So the situation is a closed loop. Clicking on FINISH simply brings up this message and I cannot get rid of the install wzard window.
This means I cannot SHUT down which I need to for Updates of one sort or the other. My system no longer likes a lot of Hibernating.
Is anyone able to help me please. The Lavasoft help forums seems useless. Google brings up nothing helpful
If you need to shut down your PC just hold down the on/off button, the computer will turn off after 10 seconds. If you still have the same problem when you turn it back on, try removing Ad Aware from your program files completely and start from scratch, or try and download a different program.
If you need anymore help, let me know.
Becca :-)
Hi Cirrus :-)
Not sure if this'll be of much help but the only thing I can think of is to reinstall it as a totally fresh install from the main website. This will gaurantee the latest version and should eliminate any problems you currently have.
Hopefully people with more computer knowledge than me can give further assistance if needed but I reckon a totally fresh install would probably work.
All the best.
Paul.
Warning! This post contains atrocious spelling, and terrible grammar. Approach with extreme edginess.
Oh, great Heron. I never thought of that. So grateful to you. I'll get on that right now.
OMG now things are disappearing from my system tray and I can't do a Shut down or a restart
OH HELP
Go to my computer and right click on the c drive and click open I think it is, go to program files and see if ad aware is in there, if so, delete it.
Then once deleted hold down the on/off button of your pc and it will turn off.
Let me know how this goes, Becca.
Hello Becca, Thank you so much or responding to my query . I've been at my wits end with this problem especially after one by one the ''stuff'' in my System tray began to disappear. Norton went which through me into a bit of a panic. I was thinking 'Worm' at this point although I'd done a full Comodo scan of my computer just two days previous. I tried to do a Comodo scan of my computer immediately but because it wouldn't update the virus definition it wouldn't scan. For crying out ! couldn't it have scanned on the ''old'' ones. Comodo automatically updates every day!!
Anyway, I then thought of good ole Windows Defender and did a full computer scan with that.
Nothing was found.
When I read about you explaining about a ''hard'' shut down I just lambasted myself for not thinking about it sooner !! So I did.
This morning, before I went out I booted up - no problem at all !!! no messages about delete restoration data, or, shut down was not completed properly do you want to boot up in safe mode. etc etc.
So, it just did boot up . I then ran a Comodo critical scan. Nothing was found.
I did as you suggested but Ad Aware was not there. However, I discovered a utility program I didn't know I'd got. Window Installer Clean up. I thought about using it, having looked it up on Google first . I wondered if the aborted installation of Ad Aware might have left some ''rubbish'' behind. But I bottled out of that when I read I might need to reinstall everthing I've ever installed using Windows Installer. (Grief ! )
Well, here I (nervously) am , with everything seeming normal and no wretched install wizard window on my screen.
Now I just need to figure out what I can do about the YouTube ''Upload your video'' Page crashing all the time and not being able to upload videos.
Any ideas?
Anyway, just, thanks so much for responding. I'm so grateful to you.
Cirrus
That's quite alright, I'm really rather good with PC's though hate admitting it and really hate working on them when I have to. But I'll happily help anyone out that needs it :-)
As for the YouTube videos, could it not be a problem at their end? If there's a way of contacting them to say you're having trouble uploading videos, you could try that?
Glad I could be of help, any more problems just shout.
Well, Becca - I have three browsers, and it happens on all three (just on that page) and Scylla is able to upload her videos ! And Alan does ! So, although I keep sending the Firefox crash report off each time it crashes, I'm not hopeful.
I just don't want to spend an arm and a leg on a PC engineer. I shall still take videos as my personal record . But it is nice to upload them as a backup if nothing else.
Thanks again,
Oh I see, okay, I found this webpage on trouble uploading videos to youtube, see if any of these options help:
www.google.com/.../answer.py
I know what you mean, PC Engineers don't come cheap, I have someone at work that fixed my laptop last week, way past my head with what needed doing to it, but it got completely set back to when I bought it, now I've got it back to normal again finally! Back-ups are always nice, I guess it's easier with photos as many sites take them. I know you can get a back up of your 'hard drive' online, and you upload whatever you want to back up on to it. I used to do that, they're handy.
Becca , many thanks once more , I've been up to the YouTube user forum. Misery likes company. There's a post from japentz who has the same problem. But nobody has replied with a solution. Heavy sigh