Just wondered if anyone else has had problems over the last few days before I speak to the membership team next week.
I filled in online form but received an error message when I submitted it asking for the form to be re-entered only get the same error.. Having decided to leave it and try later I did just that and was immediately informed that membership for my account had been completed. I then checked my bank account and found that not only had I been debited twice on one of the two payments an additional 'gift' had been added to the tune of £48 so I have currently paid three years subs. I have emailed the subscription team but given the timing don't expect an immediate response hence leaving it 'til next week to chase up. My only income is my state pension so I need to sort it pretty quickly.
It would be useful to know if anyone else has had a similar experience.
Thanks and Happy New Year
Thanks for letting us know the outcome Howard.
All sorted. The membership team were really helpful and the refund landed in my account this morning so a massive thank you to them.
I guess it's just one of those glitches which happen from time to time with tech. I'll post to let you know when it's sorted.
Sorry to hear you have had problems Howard. Going by what James has said, they should be able to sort it out quickly for you.
Thanks James, that's reassuring, will phone Monday.
Hi Howard, I had a problem last year with my membership, I was charged twice, so rang them up and the lass on the phone sorted it out and a full one year refund was put back into my bank so I don't see you having any problems so give them a ring when you can.
Thanks Alan, will be doing that. I understand that staff have been on a break 'til yesterday and figured they'd be snowed under with things. If I can get sorted before the end of next week it won't cause me too much hassle. My RSPB membership is one of the few things I hang on to in a life without too many treats.
I should certainly ring them first thing monday morning and get it sorted.
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