Plea to the IT Team - 8 March 2019

Elliott, 

      would it be possible to create a pinned post in the Community Homepage for the reporting of fault issues with the Community Software. 

The principle benefits of this would be:

1: We would have one place to report any issues. Theoretically you are aware of all the current issues but with the greatest respect, every update to the new community has resulted in a series of knock on errors so the Community would have a vehicle in place for the next round. Currently errors are being reported in all sorts of groups an often error reporting is duplicated. Obviously the users would be responsible for ensuring that errors were reported in this pinned thread but we are all quite good at pointing people in the right direction.

2: This might also cut down on the number of times an issue gets reported. It would also be a thread that people could look into whenever they see if their particular problem has already been reported and whether or not a workaraound temporary solution has been found - which has often been the case

3. Probably most importantly, it would mean that the IT team only have one post to look at to discover whether there are any extra problems occurring and that surely would lessen the burden on a stretched resource. It would also assure the Community that you are aware of a problem, which is not the case currently when issues can be reported in any thread. 

4: It would also act as a vehicle for the occasional informal update or comment. 

We appreciate that not everything can be fixed quickly and I guess we expect that some things will never be fixed, certainly not to everyone's total satisfaction But I think it would be a great step forward in assuring the community that everything is being swept up.  A joint co-operation and communication, so to speak.

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Cheers,

Bob

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